Intelligent Call Centre Helper
Call Centre
Cloud
Agent Summary
An AI-powered multimodal call centre assistant using Azure OpenAI. It understands both text and voice inputs, responds in natural language through speech or chat, and assists customers or agents in real time with information retrieval, sentiment detection, and task automation.
Use Cases
- Provide 24/7 customer support through intelligent voice and chat interaction
- Assist human agents with real-time knowledge suggestions during calls
- Automate routine inquiries such as account updates, service requests, and FAQs
- Enable voice-based AI assistants for contact centers, websites, or mobile apps
Benefits
- Delivers human-like, context-aware conversations via voice and text
- Reduces agent workload and response times
- Increases customer satisfaction with instant, consistent answers
- Supports multilingual conversations and personalized tone adaptation
- Enables seamless handover between AI and human agents when needed
Problems Solved
- Long customer wait times and inconsistent service quality
- Limited scalability of human-only support teams
- High training and operational costs for large contact centers
- Fragmented customer communication across voice, chat, and email