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Voice Municipal Agent

Voice AI
Citizen Support

Agent Summary

An AI-powered voice assistant that enables citizens to interact with municipal services through natural conversation. Residents can ask questions, report issues, and request public services hands-free, while the assistant automatically creates and routes service tickets to the appropriate municipal department. To get started, click the 🎧 Headphones icon, allow microphone access in your browser, and simply speak naturally with the assistant.

Use Cases

  • Modernize citizen interaction with a natural AI voice assistant
  • Digitize incident reporting and automate ticket creation
  • Route requests and occurrences directly to the responsible departments
  • Reduce administrative workload for municipal staff
  • Improve response times and service quality through AI-powered automation

Benefits

  • Natural, hands-free interaction without forms or complex menus
  • Automatic creation of service requests and incident tickets
  • Intelligent routing to the correct municipal department
  • Faster response times and improved citizen engagement
  • Available 24/7 from any device with a microphone
  • Fully customizable to each municipality's services and internal workflows

Problems Solved

  • Citizens struggling to report issues through complex online forms
  • Lost or incorrectly assigned service requests
  • High call volumes for simple reports and enquiries
  • Manual processing of incidents by municipal staff
  • Slow communication between citizens and municipal departments

Example Requests

  • "There's a pothole on Rua da Liberdade near number 52."
  • "The recycling bins on my street haven't been emptied this week."
  • "One of the streetlights in the park isn't working."
  • "How can I request a bulky waste collection?"

Key Features

  • Real-time voice conversations
  • Automatic speech recognition and natural language understanding
  • AI-powered incident classification
  • Automatic ticket creation and tracking
  • Intelligent routing to the appropriate municipal department
  • Multilingual support
  • Secure, Azure OpenAI-powered infrastructure
  • Fully adaptable to the services, workflows, and reporting processes of any municipality