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Voice Municipal Agent

Voice AI
Citizen Support

Agent Summary

An AI-powered voice assistant that enables citizens to interact with municipal services through natural conversation. Residents can ask questions, report issues, and request public services hands-free, while the assistant automatically creates and routes service tickets to the appropriate municipal department. To get started, click the 🎧 Headphones icon, allow microphone access in your browser, and simply speak naturally with the assistant.

For more information about the product including pricing, please visit our Genesis AI product page.

Use Cases

  • Modernize citizen interaction with a natural AI voice assistant
  • Digitize incident reporting and automate ticket creation
  • Route requests and occurrences directly to the responsible departments
  • Reduce administrative workload for municipal staff
  • Improve response times and service quality through AI-powered automation

Benefits

  • Natural, hands-free interaction without forms or complex menus
  • Automatic creation of service requests and incident tickets
  • Intelligent routing to the correct municipal department
  • Faster response times and improved citizen engagement
  • Available 24/7 from any device with a microphone
  • Fully customizable to each municipality's services and internal workflows

Problems Solved

  • Citizens struggling to report issues through complex online forms
  • Lost or incorrectly assigned service requests
  • High call volumes for simple reports and enquiries
  • Manual processing of incidents by municipal staff
  • Slow communication between citizens and municipal departments

Example Requests

  • "There's a pothole on Rua da Liberdade near number 52."
  • "The recycling bins on my street haven't been emptied this week."
  • "One of the streetlights in the park isn't working."
  • "How can I request a bulky waste collection?"

Key Features

  • Real-time voice conversations
  • Automatic speech recognition and natural language understanding
  • AI-powered incident classification
  • Automatic ticket creation and tracking
  • Intelligent routing to the appropriate municipal department
  • Multilingual support
  • Secure, Azure OpenAI-powered infrastructure
  • Fully adaptable to the services, workflows, and reporting processes of any municipality